Front Office Team Leader in Luxury 5* Hotel Marsa Al Arab in Dubai

Job description, responsibilities and duties

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
Ensure all guest registrations are completed and correspond with Opera PMS guest information

Employee perks, benefits

Flights to Dubai and back are fully covered
Accommodation and meals are provided free of charge even on non-working days
Employees are covered by local health insurance with no additional costs
Shuttle buses to and from work are provided free of charge
2 swimming pools, fitness center, running track and tennis court are available to employees
24-hour supermarket and clinic
Dental clinic

Company on whose behalf the position is being filled

An international hotel chain owning the most luxurious hotels, especially in Dubai

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor’s degree)
University education (Master’s degree)

Language skills

English – Advanced (C1)

Personality requirements and skills

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel
Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials
Computer literate and previous experience with Opera is an advantage
Experience with supervising people
Teamwork
Customer Focus